Thanks for sharing the reply that you received from QA, I’m still waiting for mine.

Shocked that this is now the case . I don’t know about all of you but there are next to NO online upgrades to use Avios available - ever. The only ones I see are the DXB- DOH but no one really will ever want to waste their points on that leg.
so, the only real chance of securing an upgrade is at the airport..

why don’t they offer users a chance to submit an upgrade request online, like Emirates do?!

The fact that they haven’t confirmed that this points increase or ‘new policy’ on their website is very very bad. I was told it was anything less than 3 hours prior to departure… let’s see what they say when they finally do come back to reply