IC Miami
Had a really crap stay at the IC (Chopin Plaza) Miami last Thursday night. Was invited to check in at the Guest Services desk due to the queue at at reception. Had booked a deluxe harbour view at $240 and was told that we had been upgraded to a 31st floor parlour suite - but this is a one off and not to expect it normally - !!!
Room was nice and big but the TV in the lounge did not work, the crib that was delivered for my daughter was, when we attempted to put her in it falling to bits. Next morning there was no hot water. I pre arranged a 1600 checkout on arrival but got a call around 1230 remindig me that we should have checked out at 1200!!
At this point I called the operator and demanded to speak to the GM but was fobbed off with a return call from the front desk supervisor.
I spent $400 in that place in one night and it was a disgrace.
email sent to PC but don't know waht that will bring.
Regards
John