Originally Posted by Kkd1411

Thank you to this forum, I was informed
prior to contacting Frontier's customer service. I honestly couldn't tell if the person I was talking to was lying to me or just not trained properly. I explained I was getting the error message as my discount Den (which is on auto-renew) expires prior to the flight. Agent argued with me and told me to download Google chrome and book under incognito mode. I said I don't think this is the issue but hold on and I'll try. Downloaded the app, tried and same error message. Came back and told him the same exact thing about discount den expiring. He then says oh yes discount den expires in March and this flight is for May- you will have to wait to book. Is this the twilight zone? Why wouldn't frontier just have you pay for you discount den membership during booking, as a new member would if they were booking. It's so idiotic. He says he will book for me but can't give me the kids fly free- which is what i was trying to book. Then customer service tells me he is the highest level and he has no access extend my membership. I even offer to pay upfront now to have it extended. I tell him i saw people on this forum who had theirs extended. He offers me a "one time courtesy" to allow me to pay for my membership and have it extended? Ridiculous. Then he didn't know if it would extend to my actual year anniversary- came back and said it would- i feel sketchy on that. The whole thing took an hour and was pure BSing from the agent just wasting my time for something frontier should do automatically.