Originally Posted by 365RoadWarrior
Wow. Every stay I've had here (only three, as I think about it) has defined 'bummer' in my book. Twice I've had a noisy room that looked out on a brick wall. Though I'm Platinum, I don't demand much in the way of special treatment (upgraded room, amenity, whatever) and I've never received anything, except staff attitude. Sincerely glad to hear that my experience is not typical.
Its kinda of a strage hotel that way. The front desk isn't empowered to upgrade you to a suite, so you need to call the rooms manager before you arrive. I havr always had a positive experience, but I ALWAYS have to go out of my way to ensure benefits are received.