It's called Viva Play. You can read more about it, including a link to get your access code, here: https://www.vivaaerobus.com/en-us/add-ons/viva-play.

Message them [MENTION=90032]Viva[/MENTION]TeEscucha on X/Twitter and they should give you a refund or a voucher. I've found them to be very responsive.