IME, Hyatt stays often do not credit automagically. Or the stay does credit, but incorrectly. Let me rant first. But there will be a question at the end.

The status quo is bad and Hyatt's points-crediting system is utterly inferior to the ones of Hilton and IHG. With Hilton, stays credit like clockwork the day after checkout. With IHG, stays credit like clockwork two days after checkout (showing as pending the day after checkout). Marriott is a bit more erratic--sometimes stays show up quickly, sometimes it takes longer, sometimes a retro-credit is required.

But Hyatt? There are several brands where, a priori, your best guess has to be that the stay won't credit correctly and, at the very least, a missing-stay request will be required. To make things worse, some stays (such as at JdV) credit but incorrectly with a tier-qualifying night count that is too low.

The solution isn't always easy. You fill out the missing-stay form in the app or on the web site and hope for the best. Sometimes it works, sometimes they get only part of the job done (i.e., they get base points to show up but the tier-night count is still off or a bonus-point credit such as "500 reasons to stay somewhere new" hasn't been applied).

In cases in which the missing-stay request won't fix it, I resort to calling WoH. (I'm not a glob so no concierge.) This is an inconvenient process, mainly because of how time-consuming it is. Often, it takes 10+ minutes to explain the issue(s) to the agent. Furthermore, often the agent will call the hotel to confirm you weren't a no-show, so you have to hold. (And keep in mind, most of my stays are in Europe so sometimes, the agent won't reach anyone at the front desk who speaks good English, particularly if it's outside Euro business hours.)

Overall, I'm pretty unsatisfied with Hyatt's IT. To protect myself in case of disputes (which are highly likely when staying, say, at AMR collection or JdV properties, I also wait at check-out until I've received the electronic or printed invoice (in case it's need as proof). There's also the waiting game (72 hours until you can file a missing-stay request plus 24-72 hours reaction time--in the meantime, I might have had a bunch of other stays and flights which also need to be mentally tracked).

I do not get the impression the WoH call center is creating a bug report/open an issue with IT when things go wrong.

Do you see any communications channel which is better at resolving missing-stay credits? And, I suppose, as a customer, you can't file a bug report or a feature request which lays out the various problems and requests a fix?