Originally Posted by
Antarius
Regarding the OPs question - to make AA J better, they need someone with authority running the cabin. Right now, it's a bunch of equals with no supervision. Some do great, others largely exist on the plane sight unseen and some are like Stasi prison guards. Until there is an actual Purser on board with the ability to manage the flight, AA will continue to have hit or miss and industry trailing service and soft product.
I doubt this is likely. It would take a severe downward turn in business performance to get the union to the table. At a level of cash burn that AA could not sustain. A prisoners dilemma, if you will.