I spent 4 nights there last week. Excellent experience. Got a lovely suite (902?), which I just loved. It took a little extra (declining the 17th floor deluxe room as too small) but the Duty Manager made it happen easily (once I got to her).
Since food was sooo cheap and exciting out and about, I preferred breakfast in the lounge. Great service, no English problems. Food was not bad, but not at the level of Sheraton HCMC.
I didn't find the location too inconvenient, but is a consideration. However, if you have status there, it's worth the inconvenience. Excellent massage (and I used to be a massage thereapist) for only $25.
I also splurged and took transfers to and from airport. Very efficient and helpful.