I booked a Friends and Family Rate for this property and the T&C in both e-mail and during booking it was outlined that the rate requires a first night deposit that is refundable if cancelled in accordance with the hotel's cancel policy which was no charge if canceled latest 48 hours before.

Unfortunately, I had to cancel but I did 5 days before the stay and the hotels comment for a refund was "In regard to the charges on your cancelled reservation, we do have it as one night chargeable which is non-refundable" and no further communication was received once I send them the cancelation information, they provided to me when I booked.

Even when I contacted IHG directly they got not nowhere with hotel standing firm that no refund can be processed as the rate I booked is non-cancellable which is not the case as per confirmation mail, cancelation mail and even when I try to book, I get the wrong info online.

So, if you try to book the F&F Rate, please learn from my negative experience with this hotel.