Originally Posted by
matt21
Sent an email explaining what happened and received a nice reply this morning. CSR explained it's an automated system with multiple inputs that can occasionally do weird things and issued a voucher as a gesture of goodwill for the mistake.
Glad you sent an email. Similar situation happened to me a few months back, two flights in a row on WN. Not sure why others think it's an acceptable situation. I've never had anything remotely similar happen on hundreds of flights on other carriers around the world. I also sent an email to express my frustration (first airline complaint I have ever made) and wish more people would do the same.