FlyerTalk Forums - View Single Post - AA Using Automation for Complaints
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Old Jul 24, 2023 | 9:12 am
  #6  
carlosdca
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How is this news? AA has been sending an automated canned response for quite some years already.

Perhaps the news is that they are using a new system/bot
If the response is going to be pretty much "DENIED" by default, why waste money on a more intelligent bot?
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