Newbie poster here, so if this is the wrong forum for this I apologize. Been a long time loyal NWA customer (2.1mm FF miles) and am struggling to remain so though I get the impression these days that If I'm not willing to buy my tickets from them at 5+ times the going (competitive rate) they don't want my business - but I digress...

I recently returned from a 6 day business conference where because of the length of the trip I had no choice but to check luggage. When my bag cam off the conveyor at MSP I noticed that one of the pockets was unzipped half way. As the flight was late and I had a commitment that evening a grabbed the bag and ran. Once I got home and unpacked I realized that a digital camera and a Swiss army knife were missing from the bag. I contacted NWA immediately and reported it only to receive a letter about a week later stating that since TSA had inspected the bag they were absolved from any responsibility/liability.

TSA's website states that they do not cover the theft of any photographic equipment. (Which in my mind basically condones the theft of personal property)?

Any suggestions on how to get a favorable resolution to this problem would be greatly appreciated.