Originally Posted by
ahself
I was Gold and happened to notice an upgrade in the app a week or so out from my stay, e.g. from palace tower grounds to Makai ocean view. Not sure when that upgrade actually happened, as I didn't receive a notice about it. I also received an email offering an additional upgrade, e.g. from ocean view to ocean front, about five days out.
OMG, if the app gave you a free upgrade to makai, you should grab it. We have only ever been able to pay for that upgrade, "discounted" of course from the auto-upgrade to a Palace ocean-view room, but still needed to pay at the FD.