Avis & BA Miles
I've become exasperated with Avis and its lottery of whether or not BA miles are awarded and a price quote is honoured. For the third time this year I've been denied miles - in some cases 1,500 or 2,000 due to the 2/4/6 rental bonus they operate - and have found out long after the rental when the miles fail to post. Avis claim that this is because the locations - often far-flung and tropical - are "manual", as if this makes it OK. Apparently, non-electronic (whatever that means) offices do not award miles and are not obliged to honour upgrades or even a price quote! This really makes a nonsense of renting from a global brand, for which uniform service levels are the major benefit. Especially when these are intended to take advantage of bonus miles, etc.
Locations this happened to me were in the Caribbean and Indian Ocean.
Anyone else had this trouble with Avis? You'd think they would be concerned to keep very regular renters' business but I have just reached an impasse with them.