Last week I took yet another survey that I supposedly completed, and I also completed two additional sections and was promised unspecified extra amounts. (I've been burned before by being kicked out after "completion" when I didn't want to do the extension. One would have required my contact information.) Kicked out. This time I tried the chatbot, which can't handle more than one complete sentence at a time but eventually it opened a ticket. Here was the response.
Unfortunately, we saw that you weren't able to complete this study because of some technical errors detected on our end. Thus, we have gone ahead and credited your account partially with $3 as one-time courtesy points for your time and effort in attempting to complete the study. We are truly sorry for this— encountering technical glitches or issues in the study are inevitable sometimes.
Trouble is, it was a $4 survey without the extensions.
They then sent me a survey asking about my satisfaction with how it was resolved and I told them I was tired of having my opinions essentially stolen. I used to rack up enough points for 2,000 AA miles every month, 7,000 Hilton points every 2 months and a $50 Starbucks gift card every 6 months. Now I just get the Hilton points. Too many frustrating endings to do more.