Originally Posted by
MileTrek
I tried upgrading my friend on LAX-HND from J to F in December which he didn't clear and, as you said, the PPs were not refunded. However, I waited until late January to call 1K and immediately got them back. Sorry to hear this is not your experience.
not only is that not the experience ... it should not require a call in the first place. UA knows whether these have cleared or not.