Originally Posted by
no more lurking
Makes sense and yess that was the flight on the 13th. However, there was space on the plane according to 2 agents in lounge, the just could not book me. As to asking UA to cover luggage expenses. I will just note that in 2022 my luggages was delayed and damaged it took me 9 months and 10 phone calls and scores of emails to get reimbursed on only 265 dollars
In contrast LH lost my luggage this past Xmas. After 21 days I wrote them requesting the full amount stated in I believe the Warsaw Convention. Within 5 days they wrote me back and said while they could not pay me the full amount they would issue a check of over 1,500. dollars, no itemization, no asking for receipts.
You should already have a claim open given your bag was delayed 4 days? They should be able to attach anything on to that. Unfortunately the US airlines aren't the EU airlines and they run their processes differently. UA is actually proactive in a different way in that regard, as in my experience they are usually willing to advance a small amount for interim expenses, if requested, at the time of opening the delayed bag claim.
Originally Posted by
no more lurking
They would not give me a hotel and they would not pay for my return transportation to the airport the next. And I did NOT voluntarily rebook my flight, I was told I could not be booked on the flight although there were empty seats.
They did more than they were required to in giving you a taxi-voucher home. If you are at your origin they don't typically issue hotels or transportation.
Empty seats on a seat map does not equal available seats. Even moreso in IRROPs as that rebooking process does not tend to automatically assign seats at time of booking. As has been previously explained, recovery flights are typically blocked for the team in the NOC that handles rebooking passengers for these types of flights. Lounge agents are not primarily reservations agents and can't see all the details. While they can assist with IRROPs they are only able to do what the system provides as options to them and can't force you on to a flight that has been blocked from their management.
Originally Posted by
no more lurking
And I did NOT voluntarily rebook my flight...
We really do need some sort of passengers rights. And maybe in this vein I should write to DOT.
No one is arguing over voluntary or not, but this is not a "bump" from an oversold flight as you keep trying to argue it is. Your flight was cancelled and a recovery segment was scheduled with an aircraft that had less seats. The DOT specifically addresses this scenario. You are welcome to write the DOT, but in my opinion (and I'm sure others will contribute too), there is nothing you have said that occurred that contradicts DOT policy or UA's own internal policies for these situations, and is unlikely to cause a substantial change in the response that you're getting.. They will likely reply back to your request via the DOT saying the same things you are being told here, "The flight was cancelled, the recovery segment was on a plane that had less seats that we eventually had seats on for passenger, however they went to our lounge agents and accepted a rebooking via FRA. We offered them a travel voucher for the inconvenience and as of now have not received any request for expense reimbursement related to the delayed baggage." (as it sounds like you haven't actually submitted anything to the baggage claim regarding expenses incurred)? "The passenger was eligible for a refund pursuant to our delayed/cancelled flight policy, however chose to travel still. Given that they received transportation, a request for a refund of that flight segment alone not to mention additional compensation on top of that is excessive and not in line with our own nor DOT regulations."
Originally Posted by
no more lurking
Your advice to wait is well heeded. However, how was I suppose to know that. How is the average traveler suppose to know that?
Welcome to air travel, there are lots of things that you only learn with experience, or collective knowledge shared through forums such as Flyertalk. Rule #1 in IRROPs, they are very dynamic situations and loads change by the minute between automated rebooking systems and other passengers not liking what they were rebooked on/adjusting their travel plans based on the IRROPs.
Originally Posted by
no more lurking
Why did UA delete all the information from the cancelled flight from the app and cover their tracks.
Nothing is deleted. The front end display might be cleaned up to prevent confusion, but the history in the PNR is extensive. You can't so much as lookup a PNR without there being a record of it somewhere, let alone making any changes. UA can pinpoint the exact one of their servers a change in the PNR went through if they really needed to.