Makes sense and yess that was the flight on the 13th. However, there was space on the plane according to 2 agents in lounge, the just could not book me. As to asking UA to cover luggage expenses. I will just note that in 2022 my luggages was delayed and damaged it took me 9 months and 10 phone calls and scores of emails to get reimbursed on only 265 dollars

In contrast LH lost my luggage this past Xmas. After 21 days I wrote them requesting the full amount stated in I believe the Warsaw Convention. Within 5 days they wrote me back and said while they could not pay me the full amount they would issue a check of over 1,500. dollars, no itemization, no asking for receipts.

I followed the instruction from the UA gate agent, from the UA customer service reps in the lounge. Doesn't UA have a responsibility to its customers (they used to be very proactive about this, before the merger). the information is not streamlined and if you don't have the app you can't get anything and if you do have the app people say the pp is no good. Who is resposible? They would not give me a hotel and they would not pay for my return transportation to the airport the next. And I did NOT voluntarily rebook my flight, I was told I could not be booked on the flight although there were empty seats.

We really do need some sort of passengers rights. And maybe in this vein I should write to DOT.

Your advice to wait is well heeded. However, how was I suppose to know that. How is the average traveler suppose to know that? Why did UA delete all the information from the cancelled flight from the app and cover their tracks. I understand the legalize of what some responders are mentioning, but it's still wrong in my book and incredibly frustrating. Between the off-shore baggage center, customer care, and call centers no company has to take ultimate responsibility for what happens. This irritates me. Thanks though for you reply Lux Flyer