FlyerTalk Forums - View Single Post - Someone obtained my boarding pass and got on my flight
Old Feb 5, 2023, 8:05 am
  #42  
adambrau
 
Join Date: Feb 2001
Location: NYC
Programs: UA MileagePlus 2MM
Posts: 1,567
I'm pretty sure the mistake occurred with the boarding agent.

If the first pax had another boarding pass for another flight, the scanner should indicate WRONG FLIGHT. He should never have been boarded. Sounds like the agent manually boarded the first pax who was supposed to be on KLM.

Then, when you scanned your boarding pass, the scanner showed ALREADY BOARDED.

In both scenarios, neither of you should have been allowed to board without further investigation.

Sounds like human error. Mistakes do happen, although this is a pretty bad one and usually airlines will at least do an internal investigation and sit the agent down for a chat. At the very least.
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