Both me and Mrs MC had a roundtrip with TP: outbound booked in E (no points to be given, not asking for those), inbound booked in J (should credit 200% distance). During online check-in (both flights), the system didn't recognize our *A-G status, despite both of us having our FF# on the BP.

A couple weeks later, no points in our accounts and I tried to retroclaim, getting and error in both cases saying the points were already in our account. We contacted CS and submitted the boarding passes and got the following reply:

"Dear EuroBonus Member, XXXXXXXXX

We regret that we are unable to retroactively register points for our partner flight number/s.

Our partner has confirmed that TP XXX XXjan23 XXXXXX is not valid for accrual of EuroBonus points.

If you disagree with this decision pls send in copy of flight ticket or e-ticket receipt. to our Retro Department, [email protected] , together with this reply.
Ticketnumber/Flightnumber/Bookingclass/Date/To-From and Ticketed Name must be visible.Points are credited to your account according to the rules specified in the EuroBonus Membership Conditions.

For more information about EuroBonus please visit our website

This is a system generated mail ..."


I replied saying (and attached BP and eletronic ticket passanger itnerary receipt):
- flight was booked through TAP website and the ticket issued by them
- flight was paid with cash, not an award flight
- TAP is a Star Alliance member and therefore a partner of SAS
- according to your website, no TAP flights are excluded from earning points, provided the booking class is eligible
- Also from your website, booking classes C, D, J, Z are eligible and accrue 200% points based on flown distance
- Ticket was booked in J class (see TAP eletronic itnerary receipt attached with that exact information. I understand that the class shown in the boarding pass might not reflect the booking class but the one shown in the eletronic itnerary receipt does indeed reflect it.)

24h later, we both received the exact same answer as stated above, and I sent again a new e-mail with the previous info.

The eletronic ticket passanger itnerary receipt clearly states J class in both our cases, FF# is correct, name is corret so I don't understand this entire mess. Has anyone gone through something similar? How was it sorted? We'll have 2 more roundtrips with TAP this year, all in J and I would like to understand where's the problem as I don't really want to go through all of this again.