Hello !
i would like to rebook a business flex plus award - i see available flights online , however agent on CZ SEN Hotline claims theres no availability..
so my option are
1. to cancel the award for 50€ (would it be 50€ for two people on 1 reservation? ) and book online again ?
2. It’s stated online in my reservation that rebooking is free from 2.8.2021 due to COVID .. is it still true ?
3. call the German SEN hotline ? However i can’t find the number online it only shows the CZ number
4. Agent suggested to wait 10 days for awards to open up but I’d rather not risk it ..
What would you guys do in this case ?