Originally Posted by
Dublin_rfk
As someone who is challenged in the use of opposable digits I find the chat feature frustratingly challenging. Between autocorrection features and having difficulty walking and focusing on a handheld device I’m helpless. When I need to talk with an agent I need to talk.
h - I absolutely agree that it's not perfect. But sometimes I don't have 30min to wait on hold or I'm on an airplane and can't call. The chat feature has been remarkably useful then (though the agents seem incapable of actually reading my requests sometimes, like "Put person X in E+ seat YYn near me but do not move my seat at all.")