Originally Posted by
kangarooflyer88
The process is to start by filing a claim for APPR compensation via Air Canada's website and wait for a response. If they claim it's outside their control and offer you an e-coupon your next step would be to follow up on the email and ask them to explain in further details how this is outside their control. If they don't answer or simply say, too bad, you serve them with papers in small claims court to get APPR compensation. Gabor Lukacs and the folks at Air Passenger Rights
have some guides on how to pursue this further.
Yes, the email reply was as I had quoted above. We went back and forth a few times, they are denying my claim. Serving them is absolutely ridiculous to get a resolution... man. Appreciate the link, though it appears the Canadian/US Flight Delay guides are "a work in progress" and aren't currently published.