[QUOTE=LondonAussie;34932383]I remember calling a company at their 6:30am opening time and being greeted with "we are currently experiencing higher than usual call volumes, if your call is not urgent please call again later". I decided to wait and my call was answered straightaway by an agent who said I was their first and only call so far that morning.
I had a similar experience with Barclays last week. I use telephone banking and I called at exactly 9am on a Saturday to transfer some money from one account to another in order to pay a bill. I had to endure 6 minutes of the most manically depressed woman repeatedly telling me to "use the App" for all my needs including, I presume, to top myself if I so chose. I know that Barclays do this deliberately in order to get people to hang up. Didn't work with me, I hung on, got my transfer done and then made a formal complaint, awaiting a reply.