Originally Posted by
CaliguyNYC
Welcome to the joys of booking UX on SkyMiles. It is such a pain. But yes you have to ensure the agent uses the special system (not the normal one). ALso UX changed their award class Codes which causes confusion. And yes it will show available, be confirmed and then become unconfirmed. Also be careful, UX can add a ton of fees to a multi segment ticket. This all said, it does work and will stick and using flying blue to see availability is a great way of handling.
Hi, I wanted to see if anyone has any more specific insights into the "special system" quoted above and prior when calling DL to book UX. I saw from another third-party blog that they encountered a similar scenario and the DL representative indicated they had to get a manual to make the booking.
Regardless, any updated info on the specific system name, code requirements, et. al would be appreciated. I'd like to book a OW from MIA-MAD this spring and the business availability on FB appears to be quite good. Cheers!