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Old Jan 11, 2023, 3:37 am
  #107  
thijsseh
Ambassador, Emirates
 
Join Date: Mar 2006
Location: LGW / AMS / CPT
Programs: SA KL BA EK
Posts: 4,252
Originally Posted by Brostman
I was wondering if you thought they agreed to your request because a) maybe you have a high status with EK, b) the fare class your original ticket was booked, c) some of A and B, or do you think it was strictly a function of getting a knowledgeable CS agent who was willing to go to bat for you?
I don’t think it is either A or B, this ‘combining’ has been reported several times before. But I do believe that it required an experienced agent, who knows the system well. And as a Gold member, I automatically get connected to an agent who seems to fit that bill.
Others have (politely) asked an agent if they could check if it is possible and have usually been successful. Persistence quite often pays off when you want to secure an upgrade.
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