I got an email from Southwest today offering 25,000 points as a way of saying sorry. I was flying on BS fare from SAN to HNL. Couldn't believe it when our flight took off an hour late. Spent hours on vacation looking for return options in case the problems had not been corrected. AS had 2 seats left, one in F and one in Y. We spent the extra money to ensure they were refundable. Just waiting for their response. I'm a Companion Pass holder and so far my Companion hasn't gotten the email. I'm thinking of requesting the same offer