Originally Posted by roadman3313

I assisted a colleague with submitting on December 29th for a United flight and received the following message back today: "Thank you for contacting us. Due to the nature of your request, we are escalating your email for further review, and we'll do our best to get back to you as soon as possible." I will be submitting a request for myself today and will see if there is a response as well. Unsure what will happen but at least there was some sort of update provided.