Originally Posted by
ElevatorEnthusiast
I posted this in one of the other threads, but count me amongst the customers who won't forgive them lightly. I have so much empathy for those who are stuck - especially those who were on their once-in-a-year flight to see relatives and don't have the financial resources to settle down in a hotel.
I hope one thing infrequent fliers will take away from this meltdown is that if you can't afford a hotel room for a few nights at a moment's notice, you really cant afford to fly, especially on Southwest. Flying often costs a lot more than the base cost of the fare.