Originally Posted by
percysmith
Why won’t CX try to wriggle too? No airline likes the EC261 obligations and won’t pay til taken to Small Claims or equivalent. Why would CX be any better?
Granted, I am DM, though even during Covid, CX NEVER refused to refund me, compare that with the majority of airlines, who outright refuse with bogus reasons or give you useless vouchers.
Originally Posted by
percysmith
To start off with they don’t even tell you where to write in a claim for compensation to.
What you complain about, is a general IT/website aspect, that "general" marketing information is separated from "actions".
On the other hand, at the bottom of the page I refer, there is an entry "contact us", and when you follow that, you get the opportunities to contact CX, from where ever you are on the globe. So, just use that.
CX: Contact Us