FlyerTalk Forums - View Single Post - HH Gold on award stay, denied all Gold benefits!

Dec 10, 2004, 8:03 pm

#7

KathyWdrf

FlyerTalk Evangelist

Join Date: Aug 2001

Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)

Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel

Posts: 17,575

Quote:

Originally Posted by Motion122

My gf(she is HH Gold) and I(Diamond) are on a HHonors award(using her points) stay at a HGI property. We are repeated guests at the property. Not only our packet not ready at our check-in, we were denied all HHonors Gold benefits. No breakfast coupons, no water vouchers and no free bottled water!

I asked the clerk if he if he is sure about this and the answer was, "yes, Gold benefits does not apply on award stays". I asked to speak to the front desk manager and got the same answer.

What are you guy's experiences on this? I have never been denied any Gol/Diamond benefits any where, reward or paid stays.

Thanks.

Which HGI are you staying at?

I have always gotten my benefits on award stays. One near-exception was the Doubletree Suites Times Square, but they gave me the breakfast buffet after all (I had Diamond status at the time).

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