My gf(she is HH Gold) and I(Diamond) are on a HHonors award(using her points) stay at a HGI property. We are repeated guests at the property. Not only our packet not ready at our check-in, we were denied all HHonors Gold benefits. No breakfast coupons, no water vouchers and no free bottled water!
I asked the clerk if he if he is sure about this and the answer was, "yes, Gold benefits does not apply on award stays". I asked to speak to the front desk manager and got the same answer.
What are you guy's experiences on this? I have never been denied any Gol/Diamond benefits any where, reward or paid stays.
Thanks.