Why would anyone want to eat a hotel breakfast (or in fact any hotel meal) in New Orleans? There are so many better options on virtually every street corner!
True in my case, but I would have booked the Courtyard a block away if I had known because I'm here with two friends. They were similarly priced when I was researching iirc, but having a full breakfast option for my friends if they wanted it seemed better than $20 daily credit that would have been confusing.
Originally Posted by
Horace
On TripAdvisor, Residence Inn New Orleans French Quarter Area/Central Business District is ranked at #125 of 179 hotels in New Orleans. That's quite low for a nice, new Residence Inn. Many reviews mention the lack of breakfast -- or the lack of any food.
Why would anyone operating a Residence Inn franchise be so stupid?
Why does Marriott International allow this Residence Inn to get away with it? It weakens the brand. When a brand advertises, "Wake up with a complimentary breakfast full of your fresh, hot and healthy favorites," and then provides nothing at all, it sends a message that Marriott lies.
1,000 points (worth about $6) for four breakfastless mornings -- given only to guests who complain -- is an insult.
Perhaps
Marriott Bonvoy Lurker could provide some insight on this.
I admit that I didn't read any reviews beforehand, just looked at the pictures to see how recently it had been renovated. However, that seems to be the whole point of a hotel brand, that you don't need to do extensive research to get a consistent experience. I'm organizing a Costa Rica friend trip right now in areas with only independent hotels... lots of work!
Originally Posted by
Tanic
There doesn't seem to be any defined Guest Compensation in bonvOY terms and conditions for this flagrant violation of a basic brand standard. Even Marriott's own website has reviews complaining of no coffee and no food. Did M.I. give this property a secret breakfast exemption while keeping guests in the dark?
Hey.... they knocked the daily rate down for everyone
And they helpfully suggested some spots where guests can go pay for their own breakfast!
Originally Posted by
hotturnip
So, their webpage doesn't say they DO have breakfast. But it doesn't say they DON'T have breakfast.
They could get away with this if they'd just announce prominently that it's not included. So bizarre. Really kind of a swindle.
Yup. After they told me they didn't have breakfast I checked just to be certain.
Originally Posted by
Marriott Bonvoy Lurker II
Dear dadgummit,
We are sorry for the inconvenience. If you can send a private message to us with your full name, contact email and stay details, we are pleased to look into it for you.
Best regards,
Carrie L
Specialist Social Media
Marriott International
[email protected]
I sent you a DM, thank you.