Originally Posted by
Horace
Why does Marriott International allow this Residence Inn to get away with it? It weakens the brand. When a brand advertises, "Wake up with a complimentary breakfast full of your fresh, hot and healthy favorites," and then provides nothing at all, it sends a message that Marriott lies.
There doesn't seem to be any defined Guest Compensation in bonvOY terms and conditions for this flagrant violation of a basic brand standard. Even Marriott's own website has reviews complaining of no coffee and no food. Did M.I. give this property a secret breakfast exemption while keeping guests in the dark?