Originally Posted by
dadgummit
Thanks all - it's the Residence Inn New Orleans French Quarter Area/Central Business District. Other than the breakfast quirkiness, it's been a nice stay. I'd probably be more bothered if I wasn't in New Orleans. Residence Inn breakfast is the last thing I want to eat here!
On TripAdvisor, Residence Inn New Orleans French Quarter Area/Central Business District is ranked at #125 of 179 hotels in New Orleans. That's quite low for a nice, new Residence Inn. Many reviews mention the lack of breakfast -- or the lack of any food.
Why would anyone operating a Residence Inn franchise be so stupid?
Why does Marriott International allow this Residence Inn to get away with it? It weakens the brand. When a brand advertises, "Wake up with a complimentary breakfast full of your fresh, hot and healthy favorites," and then provides nothing at all, it sends a message that Marriott lies.
1,000 points (worth about $6) for four breakfastless mornings -- given only to guests who complain -- is an insult.
Perhaps
Marriott Bonvoy Lurker could provide some insight on this.