Originally Posted by harrychu

Anyone know what BFMR classifies as "damaged" when they tell you an item is damaged and needs to be returned? Had that happen on two laptops that were delivered last week. I asked for photos from BFMR and they sent me photos of the packaging with what looked to be a very small amount of damage. There wasn't anything showing that the item itself was damaged, though, just the box. I think UPS delivered both packages.

I also asked BFMR for some clarification and I primarily asked for photos because I need them to process the returns. But wanted to check here and see if anyone else has had a similar experience and/or has some insight. Thanks!