We have been searching for business class tickets from JFK-HND-CTS. There seemed to be 1 every day for Monday, Tuesday and Wednesday. Finally tried to book myself for Monday, 10-23 but got the errored out message. Called and was told no availability on Monday but there were award space for the same flight on Tuesday, 10-24. Helpful agent booked the flight for us using 60k AA miles and $5.60 in taxes and told me to expect a confirmation email in about 2 hours. However, still have not received any email and when I log into my AA account, my miles are still there. Should I be concerned or call back or this is normal since the space is with Japan Airlines? Thanks for any advice!!!