FlyerTalk Forums - View Single Post - Discriminated Against/Left Stranded & Missed My Flight Because of It
Old Nov 24, 2022, 12:38 pm
  #11  
Jasper32
 
Join Date: Dec 2017
Programs: DL hub captive, AA
Posts: 21
I agree with the above analysis regarding the fact that it seems that Delta is not at fault here, and it sounds like the TSA followed their published screening protocols.

As a point of clarification, the ADA does not apply to airlines (except in the area of employment discrimination). The ACAA (Air Carrier Access Act) is the law that applies to disabled passengers. I’m also disabled & travel with a service dog as well as medical equipment & medical liquids, so I understand that TSA can be a point of frustration if you don’t know the protocols that apply to you. The simple fact is that disabled passengers are usually required to go through additional TSA screening as the regular scanner is often not sufficient to clear us. Knowing this, I personally recommend giving yourself a 45 minute cushion to get through TSA if you have TSA Pre-check. If you do not have pre-check, I’d give it at least an hour. Usually, this recommendation should result in you having lots of extra time to chill before your flight, but sometimes TSA is really backed up on the special screenings side of things.

If you are an infrequent traveler or just feel like you would benefit from extra help at TSA, look into the TSA Cares program. Call them at 855-787-2227 a minimum of 72 hours before your flight, and they will do their best to arrange for an employee, usually a supervisor, to meet you at the checkpoint & guide you through the screening process. Note that this does not decrease the amount of screening you are required to go through; they are just there to advise you. There is no charge for this assistance. You can also call that same number at any time if you have questions about what you can & cannot take through the checkpoint; they can also explain the protocol for how they screen different types of medical items. If you are at the TSA checkpoint & they are not following protocol, you can ask them to stop & contact a Passenger Support Specialist; obviously this will also extend the time you spend at the checkpoint, so pick your battles if you are short on time.

I am sorry that you had a difficult travel experience. Hopefully some of this information can help you have more pleasant travel experiences in the future.
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