Originally Posted by
FreFly
You may be right, but I can wait a couple weeks to get my PP refund, I'll see if the request customer service made will result in a refund. If not, I'll follow your advice.
I did get PPs back within two weeks, after CS made the request to MP. The total processing time was a four weeks.
Looks like UA has rules for downgrade compensation, but no procedure. It is up to the customer to drive the process. This thread is very helpful, thanks to everybody who gave me advice.