Originally Posted by
rjburns
11/20/2022 - Expert mode not working. When I call United they don't even know what expert mode is.
I give up. Will look elsewhere to book.
"A bit touchy" Translation: It does not work
Expert mode is working on the website and on the app. You don't have it set correctly if you aren't seeing it.
Personally - I wouldn't expect a reservation agent or most UA employees to know what expert mode is. They don't address website or app issues. They book reservations - change reservations - cancel reservations - and some other miscellaneous things. Asking about expert mode is probably a deer in the headlights situation.
Book elsewhere? Nobody else has expert mode.