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Thread: Downgraded (Oversold) from First/Business Class on UA (Questions, Compensation, etc.)
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Old Nov 14, 2022, 3:09 pm
  #657  
RobOnLI
FlyerTalk Evangelist
 
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,335
Originally Posted by FreFly
After a week and a half, there is progress: I got a message from customer service that a certificate has been issued, and I can see it on my account. But PPs were not refunded.

Looks like United is doing hot-potato customer service. When I replied and pointed out that PPs were not refunded, my request has been forwarded to "Refunds". Not sure why the agent who issues the certificate could not also process the refund. Looks like the process of handling downgrades is broken.
Call the 1K line and ask to be transferred to the MileagePlus Service Center. They can handle a PP refund immediately. The refunds department is going to get you nowhere IMO.

-RM
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