FlyerTalk Forums - View Single Post - Claiming compensation from AC under APPR (Air Passenger Protection Regulations)

Nov 14, 2022, 8:27 am

#293

g289t

Join Date: Mar 2017

Posts: 556

Quote:

Originally Posted by Michdinn

I have heard nothing from them in relation to our missed connection and delay. I’ve followed up with email twice but nothing, my next step is CTA. We’ve had 2 separate international delays that were over 5 hours each time.

Did you originally submit a claim through the online form? That's what I did, on Oct 09 after we arrived home about 10 hours late. I got this auto response:

"We are in receipt of your claim under the Air Passenger Protection Regulations for flight 8928 on 2022/10/09 12:00 AM. You can rest assured that we will get back to you within 30 days."

I have heard nothing since then, and we're at 36 days now. I have no idea what to do now. Or, do I just sit it out?

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