Several hundred Airbnb stays here. Many good, many exceptional, a few truly amazing (hundreds of thousands in artwork on the wall, but please, if it rains, jiggle this switch to get the electricity back on, feel free to the liquor cart) -- but, 1 in 20 is a burn, and ABB CS will absolutely stab you in the back (CS is usually outsourced).
ABB in Europe is filled with large commercial and apartment rental operations that misrepresent themselves and their properties. From Paris to Poland, simply sorting out actual 2BRs from studios posted as 2BRs and represented as mom&pops with deceptive photos and descriptions is a chore.
Your Airbnb customer service will likely provided by this mess:
Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You
and if something goes wrong, you'll be treated to ever-shifting, arbitrary and inconsistent not to mention simply wrong applications of policy etc:
https://www.asherfergusson.com/airbnb/
let's zoom that:
After a nightmare (you had to relocate and pay for a last-minute hotel, etc-- I've had that happen about five times in a few years, which is
far too many times) you will then get to spend hour upon hour arguing trivialities with said so-called CS, which will hang up on you (literally or virtually; your claim or ticket will be closed after arbitrary short timelines if you don't reply) multiple times instead of enforcing policy. Please start over in the queue. When a refund is promised, half of the time it won't come. Please start over in the queue.
I've loved Airbnb, I love the concept, but counting unexpected expenses + time loss, just not sure Airbnb is worth the risk for many trips at this point.