Thanks for the words of encouragement. I concede that someone might could make the case that I was "trigger happy." It was the first time that I have visited the goldpassport site. It is NOT user friendly or intuitive.

One correction to your response though - I'm just a lowly no status member with Hyatt; however, I still would think that customer service would respond in a timely manner. Their excuse that a correction can't be made after the points post to Delta is an out and out lie. I have seen corrections made to my Delta account in the past - both points in and points out - this person that I have gotten stuck dealing with just doesn't want to pursue it.