...I have a basic domestic LAX > ORD route where I'm booked into a D fare on a 772 and I've been through 3 agents on the "GS" line who won't open a saver award on that OW for a companion. Flight is J7. So frustrating.
It took me 5 agents to get a saver award open but, of course, the last one did it in 30 seconds. I spent no less than 90 minutes on the phone to get a buddy a saver award while flying with me on a $1600 domestic OW fare. So stupid.
United is going to feel the sting of this era for a while with HVF business travelers.