Originally Posted by Oregonflyer

What is going on? Whenever I book an M, B, or Y domestic fare and PN>0, the web site offers me an instant upgrade, but the link does not work (takes me back to the united.com home page). In the past, I have just called GS and they took care of it. Called today TWICE and got agents who claimed they could not do anythying until 120 hours prior to the flight, which is totally wrong. Went to the app and got the upgrade, no problems. I guess I need to do everything through the app from now on, but something is not right with the GS agents.