Originally Posted by
manstein58
"GS" agent tried to pull the same bait & switch on me a week ago after POLARIS outbound to MXP cratered. Thankfully, an EWR-based agent worked issues through and got me on an outbound LH flight. GS is totally devalued today and (corporate) United does no care
United certainly cares. There are deliberate orders from above to stop giving GS members any waivers or favors and to investigate before any (highly watered down) exception is granted.
UA clearly feels GS members are over-entitled and is happy to see them walk to AA CK/DL 360 if they don't like the Kutbacks.