johnsmith

Simple ask—I booked an award ticket for me +1 when the one way award was 31k (H fare). Dropped to S and got it re-fared to 24k. Now available in T (T=4)

first agent— I don’t think you can open saver availability after you’ve already booked at a higher level. Let me check with my supervisor. and then proceeded to tell me that “there wasn’t much T availability, so unlikely to be able to help” Click…huca

second agent—I said I’m sick of the faux GS agents. she said she’s been here a year, and “I know how to do this” and then, nearly immediately “hold on, let me get my help desk to do it.” Currently on hold…will report back in my next post on what moronic answer I get on this