Hello all
as posted before as on that flight , I have emailed BA 4 times since the 19th august about this , and making a claim ( as I had a few questions about it) without any kind of response.
Cant call as the phone centre doesnt link to the ba customer service for this area.
should i just make a claim?
I wanted to a sk can I add in a missed taxi ( we had a rebooked taxi that we have paid for and obviously being 11 hours late did not make that journey and had to pay for a second taxi
thanks.
Am I naive to think I could discuss and organise the claim with BA rather than going through the formal claims route - are they not obliged to respond to my emails?