FlyerTalk Forums - View Single Post - Advantage Desk Automated Call Back Not Working
Old Sep 25, 22, 7:59 am
  #6  
DSM Flyer
 
Join Date: Sep 2018
Location: DSM
Programs: AA PPro
Posts: 43
Originally Posted by ebuck View Post
You might try just hanging on for the next available agent. I recently called Reservations (as PLT) and the recording said I could get a call back in 1.5 to 2 hours. I decided to stay on hold for the next agent and the agent came on in a few minutes! Perhaps a fluke, but it saved me a lot of time and patience!
I had the exact same experience on 9/23, early AM PDT, calling the PLT line. Due to a delay later in the day I was given the opportunity to rebook on the app or website, but the choice I wanted wasn't available. After getting through the phone system trying to automate my flight choice by saying "live agent" the automated system said I could schedule a call-back in approx 1.5 - 2 hours. I stayed on the line and a few seconds after the automated system transferred me to the hold queue, a live agent picked up.
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